Terms of Service

 The following general terms and conditions (“Terms”) relate to the website ‘rawbulkfoodsonline.com” and any subdomains associated with it (“Website”).  These Terms form a legally binding agreement between you as the person accessing the Website (“You”, “Your”) and rawbulkfoodsonline.com Pty Limited ABN 70 652 099 128 of Unit 25 127-133 Quanda Road, Coolum beach, Sunshine Cost, QLD 4573In accessing or using the Website, You acknowledge that You have read, understood and agree to be bound by these Terms.  If You do not accept these Terms, You must leave the Website, and refrain from accessing or using the Website in future. 

If You have any questions about these Terms or would like any further information, please contact Us at stephanie@rawbulkfoodsonline.com. 

 

  1. Eligibility

    By using the Website You represent and warrant that You are at least 18 years old and that, in any case, You have the permission of a parent or guardian if You are less than 18 years old.  Parents and guardians of users under the age of 18 must read and agree to be bound by these Terms, and agree to be responsible for the purchase of any products advertised for sale on the Website (“Products”).
    If You are accepting these Terms on behalf of a company, organisation, association or agency as its authorised legal representative, then You represent and warrant that You have the power and authority to bind such company, organisation, association or agency to these Terms. 
  1. Product Information

    While We use reasonable measures to ensure the accuracy and currency of any Product descriptions, pricing, photographs and other information concerning the Products published on the Website (“Product Information”), We cannot guarantee that any Product Information is free from error, or that any Product is suitable for You. 
  1. Orders, Payment, Delivery and Returns

    ORDERS
    When You place an order to purchase a Product from the Website (“Order”), You will be required to provide information including Your full name and billing and shipping addresses. You are responsible for ensuring that any information You provide to Us is complete and correct. If any part of that information is incomplete or incorrect then it may result in delays in fulfilling Your Order.

    Your Order represents an offer to Us to purchase the relevant Products for the price of those Products (together with all delivery fees and taxes), which will be accepted by Us when We dispatch the Products to You.

    We may cancel the whole or any part of an Order (including any Orders that We have accepted) at any time if We form the view that it is necessary, including without limitation, if: (a) any Product in the Order is not available; (b) there is an error or omission in the price or description of any Product in the Order or on the Website; (c) We reasonably believe You are in breach of any term or condition of these Terms; or (d) payment in respect of the Order is unable to be processed.  If We cancel all or any part of Your Order, We will endeavour to notify You within a reasonable time and will refund any payment received.

    We will confirm that the Products have been dispatched to You by sending You an email confirmation. This email confirmation is evidence that We dispatched the Products to You, and that a contract between You and Us has been formed in relation to the sale and purchase of those

    PAYMENT

    We will charge You, and You must pay, the price of each Product ordered on the Website applicable as at the date You place Your Order, together with all delivery fees and taxes. Prices for Products and estimated delivery charges are shown on the Website at the time You place Your Order and are inclusive of all taxes, duties, levies or tariffs that may be imposed. Product prices will be provided in Australian dollars. We reserve the right to change Our prices and delivery charges from time to time without notice.

    All payments must be made using ShopPay, credit card (Mastercard or Visa), Google Pay, Apple Pay or Afterpay. You must pay the full purchase price for each Order at the time You place the Order.

    All Products are dispatched from within Australia.

    You agree that We may, in the process of validating or verifying Your identity or payment, contact You and request such information as We reasonably require.

    DELIVERY

    Orders are dispatched from our warehouse inline with our delivery timeframes given in the FAQ section, we do use Australia Post as our main courier, however this my change from time to time depending on the best fit for your location, our impact & cost.

    The risk of loss or damage to the Products passes to You when the Products are dispatched by Our warehouse partner. Ownership of the Products will only pass to You when We receive full payment of all sums due in respect of the Products, including delivery charges and taxes.

    RETURNS

    Subject to the applicable laws, if You are not satisfied with any Product for any reason, You may contact Us by email on Stephanie@rawbulkfoodsonline.com within 30 days of receiving the Product.

    If You have received a Product which You believe is faulty or defective, please contact Our customer service team at hello@rawbulkfoodsonline.com with clear pictures and a detailed description as well as Your Order details (Order number and email address associated with the Order). We will refund the cost of return and arrange a replacement Product, or refund of the cost of the relevant Product, if a Product is found to be defective.

    If You return any Product to Us, We strongly encourage you to do so using registered post and insuring it, to ensure that We receive it. We are not responsible for any lost or damaged Products that are not received by us. 

 

  1. Access

    The use of the Website and/or the purchase of Products may require You to register with Us or open an account. To do so, you must complete the registration process in the manner described on Our Website. By registering with Us, you agree that all information You provide is accurate and up to date and does not infringe any person’s rights. You must also update Your details if any of them change.

    Registration is non-transferable. You are responsible for all the activities that occur under Your account. You should carefully choose Your password and username and protect them from unauthorised use. Please let Us know immediately of any unauthorised use of Your account or any other breach of security. We are not liable for any loss if someone else uses Your password or account.

    Access to the Website is permitted on a temporary basis, and We reserve the right to suspend, withdraw, discontinue or amend all or any part of the Website without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for You to have access to the Website. You are also responsible for ensuring that all persons who access the Website through Your internet connection are aware of these Terms, and that they comply with them.

    Subject to these Terms, We grant You a limited, personal, revocable, non-assignable, non-sublicensable and non-exclusive right to access and use (i.e. to download and display locally) any information, data, text, graphics, photographs, videos, trade marks, logos, sounds, music, audio clips, artwork, computer code, material, and interactive features generated, provided, used, displayed, or otherwise accessible on or through the Website (“Content”) solely to enable You to purchase Products and enjoy the benefits of the Website as intended by Us under these Terms. Except to the extent expressly permitted by these Terms or with Our prior written consent, you must not use the Website for the benefit of any third party.

 

  1. Information You provide to Us

    When You use the Website, You may send personal information to Us. We will use, store and handle this information in accordance with the requirements of the Privacy Act 1988 (Cth) that apply to Us and Our Privacy Policy which may be accessed at https://www.rawbulkfoodsonline.com Our Privacy Policy applies to You and Your use of the Website at all times.

    We do not claim ownership of the information, content or data that You provide to Us in using the Website. You (or Your licensors, as applicable) will continue to own any and all intellectual property rights in such information. However, You agree to grant Us a perpetual, non-exclusive, assignable, worldwide and royalty free licence (with a right to sub-licence) to use, store, reproduce, adapt, communicate, publish, display and/or distribute such information for the purposes set out below. This right continues even if You no longer use the Website.

    We will only use this information for the purposes of operating, promoting or improving the Website; for developing other products or services; and for any other purposes set out in Our Privacy Policy. This means, for example, that We might use this information to compile statistical information for use in marketing the Website, to make improvements to it, or to develop complementary products or services.

    If You would like to know more about how We use, store or handle Your personal information, please contact Us at hello@rawbulkfoodsonline.com.au.

 

  1. Content on the Website

    You acknowledge that any information displayed on the Website is intended to be general information only and should not be considered professional advice or a recommendation to acquire any product or service.

    We do not endorse or guarantee the accuracy of any content posted or displayed by users. The displaying of any user content on the Website in no way implies Our endorsement or recommendation of any such information, product or service referred to or promoted in that content. You acknowledge and agree that You will exercise all due care and caution in, and that You are solely responsible for, entering into any transaction, arrangement or agreement for the sale, purchase or consumption of information, products and/or services via the Website.

    You agree that You are solely responsible for any content or information that You provide or post to the Website.

 

  1. Advertisement information and cookies

    We may allow certain users to post information (including advertisements or promotions) on the Website. We are not responsible for any incorrect, inaccurate, incomplete or unreliable information provided by any user. Users are solely responsible for relying on any such information. You may not copy, duplicate, distribute, display, sell, translate, publish, transmit or modify any such information without express consent from Us.

    Advertisements displayed on the Website (which may be delivered by Our advertising partners) may set cookies in accordance with our Cookies Policy available at https://www.rawbulkfoodsonline/pages/cookie-policy. These cookies, which are industry standard and used by most websites, allow the ad server to recognise Your computer each time they send You an online advertisement to compile non-personal identification information about You or others who use Your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to You.  If You do not want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows You to deny or accept the cookie feature.  Please be aware that denying the cookie feature may prevent You from taking full advantage of the Website.

 

  1. Changes to the Website and its availability

    We may change or improve the Website at any time. For example, We may develop and distribute updates, enhancements or new features. We may also restrict access to all or any part of the Website, stop making the Website available or modify its availability in any way. We are under no obligation to update any material that may be out of date at any given point in time.   

    We will always try to give You notice of any changes to the Website or its availability before such changes take effect, although this may not always be possible. To the maximum extent permitted by law, We do not accept liability for any damage or loss which You may suffer or incur as a result of such actions.

 

  1. Intellectual Property

    We, and Our licensors (as applicable), own all intellectual property rights in and to the Website (including any updates, enhancements and new features), and any material published on the Website (“Our Intellectual Property”). Our Intellectual Property includes, but is not limited to, design, layout, look, appearance, graphics, trade marks, branding and logos on the Website.  You must not copy, modify, distribute, sell or lease any part of Our Intellectual Property other than in accordance with this section.

    The Website and the Content published on it, are protected by the copyright laws of Australia and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from Our Website for Your personal use and You may draw the attention of others within Your organisation to Content posted on the Website. You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of Content on the Website must always be acknowledged. You must not use any part of the Content on the Website for commercial purposes without obtaining a licence to do so from Our licensors or Us.

    If You print off, copy or download any part of the Website in breach of these Terms, Your right to use the Website will cease immediately and You must, at Our option, return or destroy any copies of the materials You have made.

 

  1. Prohibited uses

    You must ensure that Your access to and use of the Website is not illegal or prohibited by any laws which apply to You. You are responsible for anything You do, send or post on the Website. You must not send or post anything that is offensive, infringes any person’s rights, is against any applicable law, or which We think is inappropriate.

    By using the Website, You represent and warrant that You will not:
  1. incorporate the Website into a product or service you provide to a third party;
  2. sell, license, rent, or otherwise use or exploit any Content for commercial use;
  3. use the Website for competitive analysis or to build competitive products;
  4. remove or obscure any proprietary or other notices contained in the Website;
  5. infringe the rights of any other person, including without limitation any intellectual property rights;
  6. defame another person;
  7. provide false information, misleading or inaccurate information to Us or any other user;
  8. impersonate, or otherwise misrepresent affiliation, connection or association with, any person or entity;
  9. post content that is not accurate, complete or correct or may otherwise mislead or deceive other persons;
  10. disclose another person's confidential information or otherwise contravene Your privacy obligations or any other person's privacy obligations;
  11. reverse engineer, disassemble, decompile, translate or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to the Website, except to the extent expressly permitted by applicable law (and then only upon advance notice to Us);
  12. use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest or otherwise collect information from the Website for any purpose, including without limitation use on third-party websites;
  13. attempt to probe, scan, or test the vulnerability of the Website or any associated system or network, or breach security or authentication measures without proper authorisation;
  14. post any content that is illegal or may constitute or encourage any contravention of any applicable laws by any person;
  15. threaten, offend or abuse another user;
  16. do anything which is otherwise, in Our view, inappropriate or harmful to the Website; or
  17. encourage or assist any third party to do any of the above.

    We may remove from, or refuse to display on, the Website anything that We think is inappropriate or in breach of these Terms in Our absolute discretion.

 

  1. Security and integrity

    While We endeavour to adhere to best practice policies and procedures to prevent data loss, We do not guarantee that there will be no loss of data and We expressly exclude liability for any loss of data no matter how caused.

    You must not violate the security of the Website in any way. We may suspend or cancel Your account or Your access to the Website if We suspect any security violation.We may also inform any law enforcement body of any suspected unauthorised or criminal activity. Examples of security violations include:
  1. attempting to gain unauthorised access to any part of the Website, servers or system infrastructure You were not intended to have access to;
  2. interfering with or otherwise circumventing mechanisms in the Website intended to limit your use;
  3. use the Website in a way that was not intended by Us;
  4. attempting to reverse engineer the Website or any system or offering provided through it;
  5. interfering with or disrupting (or attempting to interfere or disrupt) any servers or networks connected to the Website;
  6. sending or storing any harmful code (including, for example, any computer virus, trojan, worm or other code that is harmful or disabling or which assists in or enables unauthorised access to or corruption of data); or
  7. using any feature of the Website or any other means to send unsolicited commercial correspondence to other users.

 

  1. Limitation of liability

    By accessing and using the Website, You assume all risks associated with such access and use. You agree not to hold Us responsible for things other users post or do.

    There are many factors beyond Our control that may affect the performance or compatibility of the Website with certain software or hardware. We cannot promise that Your use of the Website will be uninterrupted or error or defect free or that errors or defects in the Website will be corrected. While We use reasonable measures to ensure the accuracy and currency of data and information on the Website, We are not responsible for the data and information supplied to or by users or third parties. We make no guarantee that the data on the Website is accurate or current. It shall be Your own responsibility to ensure that any Products or information available through the Website meet Your specific requirements.

    To the maximum extent permitted by law, We (and Our directors, employees and agents) do not accept any liability for, and You agree to release Us (and Our directors, employees and agents) from any and all claims in relation to any loss, howsoever caused, suffered or incurred by You arising from:
  1. Your use of the Website; and/or
  2. any interaction You may have with any other user,

    (including without limitation any consequential losses or damages) and any liability We owe is limited, to the maximum extent permitted under law, to the amount You paid to use the Website, or (if we choose) Us providing the relevant service again. To the extent allowed at law, in no event will We be liable for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, loss of profits, business interruption, loss of program or data), without regard to the form of action, whether under legislation, in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with the Website, or any Content, service, site or link displayed on or accessed through the Website.

 

  1. Indemnity and release

    You agree to indemnify, defend and hold Us (and Our directors, employees and agents) harmless from and against all claims, liabilities, losses and expenses (including reasonable legal fees on a full indemnity basis) that arise from:
  1. activity which You engage in with or through the Website;
  2. any breach of these Terms by You;
  3. any breach of any rights of a third party by You;
  4. any breach of any applicable law by You; or
  5. any transaction, dispute or other dealing between You and another person that arises from or through the Website.

 

  1. Termination

    We may suspend Your access to the Website (or any part of the Website), or terminate Your access to the Website if We reasonably consider that You are in breach of any provision of these Terms. 

 

  1. Jurisdiction

    These Terms and any disputes or claims arising out of or in connection with them or their subject matter or formation shall be governed by the laws of New South Wales, Australia. You submit to the jurisdiction of the courts of New South Wales in respect of any claim arising from, or related to, these Terms, although We reserve the right to bring proceedings against You for breach of these Terms in Your country of residence or any other relevant jurisdiction.
  1. Severance

    If any provision of these Terms is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision will, to the extent required, be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and will not in any way affect any other circumstances of or the validity or enforcement of these Terms.

 

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Rawbulkfoodsonline.com

Unit 25 127-133 Quanda Road, Coolum Beach, Sunshine Coast, QLD 4573

hello@rawbulkfoodsonline.com