We want you to be completely satisfied with your products because that's how we build a sustainable future together!
If you're not happy, neither are we. Please let us know within 48 hours of receiving your order if you have received a damaged product or an incorrect item, and we will be delighted to assist you.
If food is ordered incorrect no refunds or exchanges will be given due to the nature of unpackaged foods. If a mistake is made by our staff then a full refund or exchange will be given.
Substitutes may be sent if box is not ticked foe no substitutes at time of ordering.
We aim to either refund the product amount or replace it in your next order and are committed to resolving any issues you have
Please send your return to:
Raw Bulk Foods Online
Lot 25
129-133 Quanda Road
Coolum Beach
Sunshine Coast
QLD 4573
*Please include your name and order number so that we know it's from you.
Non-returnable items:
- Gift cards
- Opened food items
Refunds (if applicable)
Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few days.
Partial refunds/credits may be granted in certain situations, such as for items with obvious signs of use, items not in their original condition, or items that are returned more than 14 days after purchase/delivery (unless previously authorized).
Late or missing refunds (if applicable)
Refunds typically take 3-5 business days to appear in your account. If you haven’t received your refund yet, please:
- Check your bank account again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've done all this and still haven't received your refund, please contact us.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are damaged or faulty.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.